Profile

Seasoned Telecom Infrastructure & Solution Architect with 15+ years of experience designing, deploying and operating BSS/OCS platforms, leading migrations and delivering high-availability systems. Strong background in cloud architecture (AWS/Azure), virtualization (VMware), automation (Terraform), and observability — with proven success at Zong, Ericsson, Huawei and Nokia projects.

Experience

Assistant Manager — IT BSS Operations

CMPAK (Zong Pakistan Ltd) — Islamabad
Feb 2023 — Present
  • Lead SA & Project Manager for CRM / OCS / Rating / Mediation and Billing systems supporting millions of subscribers.
  • Designed solution architecture and optimized platforms using AWS and Azure; responsible for production expansion & DR deployments.
  • Implemented capacity planning, change management and audit compliance (SOX) while coordinating cross-functional stakeholders.
  • Introduced monitoring platforms (Zabbix, Nagios) and incident playbooks to reduce MTTR and improve SLA adherence.

Expert Charging & Billing Solution & Change Manager

Ericsson — Islamabad
Nov 2020 — Feb 2023
  • Managed IN & billing expansion projects, HLD/LLD preparation and third-party integrations (OCC, CCN, SDP).
  • Executed migrations, release management and traffic balancing for OCC/Rating nodes.
  • Owned change management processes, CAB coordination and SOX-compliant audit controls.

Convergent Charging System — Technical Team Lead

Huawei (Ufone Project) — Pakistan
2015 — 2020
  • Led CBS/OCS deployments, subscriber migrations, offline/online migrations and system upgrades.
  • Performed L3 troubleshooting, storage/ATAE server handling and offline data reconciliation for billing cycles.

IN / VAS Engineer — Senior Roles

Nokia / Ericsson (Various Projects)
2007 — 2015
  • Worked across IN platforms, charge@once, IVR/SMSC integration, POS/VOMS and feature rollouts with strict SLA responsibilities.

DevOps & Cloud Experience (Highlighted)

Strong practical experience merging telecom operations with modern DevOps practices to improve deployment velocity and reliability.

  • Cloud: AWS (Solutions Architect level), Azure (VMs, VNet, Azure AD), designing secure, highly available architectures.
  • Virtualization: VMware vSphere, ESXi, vCenter — capacity planning, vSAN and host lifecycle management.
  • Automation & IaC: Terraform for provisioning, automated runbooks for DR and environment provisioning.
  • CI/CD & Containers: Jenkins / GitLab pipelines, Docker containerization; exposure to Kubernetes orchestration concepts.
  • Monitoring & Observability: Zabbix and Nagios deployments for platform health checks, alerting and dashboards.
  • Streaming & Messaging: Kafka for near-real-time charging event streaming and analytics integration.
  • Backup & DB Ops: Oracle 19c migration experience, backup/restore playbooks and capacity planning for DB servers.

Selected Projects & Achievements

  • Led Oracle 19c migration and rating server firmware upgrades to resolve I/O saturation — improved reliability and reduced ECDRs.
  • Introduced Kafka to the charging pipeline, lowering event latency from minutes to seconds for analytics consumers.
  • Delivered GMLC (Global Mobile Location Service) project and multi-site DR deployments for BSS platforms.

Education & Certifications

MCS — Virtual University
2022
MBA — Superior University (2008)
AWS Solutions Architect RHCSA / RHCE ITIL Foundation
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